Manage cases in a simple, accessible and efficient way

HM Courts & Tribunals Service
UX/UI Design, Development


The Judicial case manager is part of a £1 billion programme involving over 50 projects to change and improve the Courts and Tribunals Service to bring new technology and modern ways of working.

Our role was to create a user interface that would enable and support Judges and members of the judiciary working within the reformed services to manage their cases more efficiently.

Mockups to tease out requirements with Judges

Our process

We started designing low-fidelity prototypes, which consisted of sticky notes and hand-drawn sketches helping brainstorm. Balsamiq helped us quickly create rough concepts to test scenarios with judges.

Later, we created high-fidelity mockups using Sketch to get an overall look and feel for the interface and to design a collection of reusable components.

Sketches, sticky notes, planning, and research
Digital case file design
Questions and answers design
Case details landing page design

Prototyping in code

We moved Sketch design concepts into prototype code. This process took some time to initially set up, but once we did, it allowed speedy prototyping of new features.

Presenting an interactive, realistic user experience helped spot usability failures within the prototype and ensured user needs were at the centre of every design decision.

Research and analysis

Research visits around England included 12 locations, 25 participants and over 104 hours of research. We also worked with individual service lines to use their research, saving us a lot of time and duplication of effort.

From our research findings, we defined:

  • a set of user needs for each service line
  • a core set of user needs for the judicial case manager
  • personas describing our main user types
  • understanding of the current user journeys for each service line
User testing with a judge in Guildford Magistrates’ Court and Family Court

Collaborative delivery

We worked with product owners, business analysts, user researchers, content designers, developers and delivery managers adopting agile principles. Every individual brought their own set of skills and expertise to transform the Courts and Tribunals system.

Divorce user journey designs

The results

We delivered a highly complex end-to-end digital service for judges to manage their cases. This work incorporated and met the needs of the following service lines:

  • Divorce
  • Financial remedy
  • Social Security and Child Support (SSCS)
  • Civil Money Claims (CMC)
  • Probate
  • Public Law
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