Prototyping in code
We moved Sketch design concepts into prototype code. This process took some time to initially set up, but once we did, it allowed speedy prototyping of new features.
Presenting an interactive, realistic user experience helped spot usability failures within the prototype and ensured user needs were at the centre of every design decision.
Research and analysis
Research visits around England included 12 locations, 25 participants and over 104 hours of research. We also worked with individual service lines to use their research, saving us a lot of time and duplication of effort.
From our research findings, we defined:
- a set of user needs for each service line
- a core set of user needs for the judicial case manager
- personas describing our main user types
- understanding of the current user journeys for each service line